Time: 70-minute Audio:
You can have the best brand in the world... the best product in the world... the best marketing material in the world but if you don't have exceptional customer service then you have a hiccup in your overall business model. That means low sales and not so good P/R.
Customer service is not just being nice to the customer. It is paying attention to all the little details in the production and selling of a product or service. It is understanding what the customers' experiences will be before and after they have purchased your product and service.
Relax and enjoy this audio lesson in customer service... and... learn a bit about Venice, Italy.
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